Human relations are very important in the hotel, restaurant and event industry. It is a question of motivating employees to provide an exceptional service and to welcome customers by paying particular attention to the relationship.
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Our training courses
This training responds to the communication challenges faced by companies in order to understand the customer and to be able to respond to his needs more effectively. This training offers the possibility to develop one's ability to adapt to different types of profiles and to set up long-term relationships.
This training allows project managers to improve their customer relations while developing a relationship of trust. In order to improve customer management, the project manager will learn to provide the most appropriate answers to the demanded objectives.
This certified training course aims to strengthen your soft skills, enabling you to manage a team while managing your emotions and gaining self-confidence. It will help you analyze and improve your practices to enhance your performance. You will validate key operational management skills in a context of change, such as day-to-day employee support, meeting facilitation, conflict management and reframing.
This training course is designed to meet the challenges of the transformation of the manager's role in order to facilitate the evolution of work methods and organizations (telecommuting, remote management, digital tools, etc.).
It validates operational management skills in a context of change: supporting employees on a daily basis, leading meetings, managing conflicts and reframing, both face to face and remotely.
This Manager Coach training course is designed to meet the challenges of management. It enables you to master all the skills needed to develop the autonomy and performance of your teams.
The training allows you to understand the challenges of using customer data in order to optimize management practices. It aims to develop the commercial performance of the company by integrating survey tools in order to respond more precisely to their demands.
This training program, focused on mastering complex decision-making, addresses the strategic and operational challenges associated with decision-making. It develops and optimizes the skills needed to enhance the effectiveness of expert managers in contexts of change. With a particular focus on analyzing, planning and communicating decisions, this course equips professionals to meet the complex challenges of modern management. Ideal for those seeking to improve their leadership, situational intelligence and adaptability, this training is a strategic asset for supporting the growth and success of organizations.
This training meets the challenges of management. It allows you to master all the skills that encompass management, such as optimizing the management of projects and its teams.
This training meets the challenges of team management. It allows you to master all the skills necessary to gain in efficiency and to transmit the good practices of a well controlled time management.
The training consists of discovering the issues related to the work environment and being able to remedy them. The goal of this training is to improve the company's performance through stress management and the adaptation of working conditions to the needs of employees.
The training allows to understand the stakes of a strategic position in order to achieve its commercial objectives and develop good relationships with customers. It helps the collaborator understand and use the right tactics to set up good commercial practices.
The training includes the aspects to consider when dealing with foreign customers. The training illustrates the different business cultures around the world to adapt to the demand.
The training course addresses the issues of dealing with disability within a company. It allows participants to develop their knowledge of the subject so that they can meet the needs of their employees with disabilities. The training aims to share a more stress-free approach with the employee to a situation of disability with which he or she will be confronted.
