Improving Customer Relations Through Interpersonal Skills
How can you strengthen customer relations through interpersonal skills and the right professional posture?
In a context where offers are increasingly similar, the quality of customer relations is becoming a decisive differentiating factor. Beyond technical skills and sales arguments, it's the professional's interpersonal skills that often make the difference: listening, posture, attitude, emotional management, ability to create a climate of trust...
Mastering interpersonal skills means knowing how to adapt to every situation, demonstrating interpersonal intelligence and transmitting positive signals in every interaction. It also means being able to embody your company's values while meeting the implicit expectations of your customers.
Inéa Conseil's "Improving customer relations through interpersonal skills" training course helps you build a positive, fluid and lasting customer experience. A concrete and operational approach to help you improve your day-to-day practices.
What is the content of the "Improving customer relations through interpersonal skills" training course?
The course content covers the following topics:
- Self-diagnosis
- Determine the different roles of the project manager before the event
- Leading an effective coordination meeting
- Establishing constructive communication
- Determine the different roles of the project manager during the event
- Reframe customer expectations with empathy and diplomacy
- Saying "no" and managing conflicts and priorities
What are the objectives of this training course?
The objectives of this training course are as follows:
Improve target achievement
Optimize project manager skills to achieve objectives
Ensure good customer communication throughout the service
Know how to listen, identify needs and determine whether the project is feasible
Develop project managers' skills to improve customer satisfaction
Ensure good customer communication to develop a long-term relationship
Target audience and prerequisites
Get certified with Inéa Conseil
Would you like to obtain a certification recognized by France Compétences?
We recommend you take the training course "Developing in-store relations and sales with digital technology". which can be adapted to your specific needs. This training leads to a certification registered in the Répertoire Spécifique (RS6239) by our organization on 25/01/2023, with an expiry date of 25/01/2026, which validates your sales skills.
To find out about the possible combinations and benefit from tailor-made career development, don't hesitate to contact one of our educational consultants.
Training dates and locations
Our training sessions are available throughout the year in face-to-face, hybrid and even 100% distance learning formats.
We provide all the resources you need to ensure an optimal learning experience. Depending on the package you choose, you'll have access to video courses, practical exercises, and even personalized coaching sessions with an expert coach, either remotely or in person.
Don't hesitate to contact us for more information on our upcoming sessions.
Contact us for upcoming training dates and locations near you.
Rates & Financing
What are the prices for this training course "Improving customer relations through interpersonal skills"?
You can contact one of our pedagogical advisors to discuss your training project and find out how much it will cost.
How can this training be financed?
We offer several financing solutions:
- Personal training account (CPF)
- Skills Operators (OPCO)
- France Travail
- Your company's skills development plan
Why choose Inéa Conseil?
Choosing Inea Conseil means choosing a training organization recognized for its expertise in management and skills development. Since 2008, we have trained over 2,000 people a year, including employees of major companies and private individuals. Our innovative teaching methods include video learning and filmed scenarios, guaranteeing an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience: Discover our history.
- Field studies and case studies.
- Performance improvement workshops.
- Individual, results-oriented support with a skills assessment and ongoing training.
- A host of innovative teaching tools.
- A "Mon Coach" mobile learning application.
- Certified distance e-learning sessions, for training at a distance and at your own pace.
- Face-to-face training courses in Paris and throughout France.
Discover
our online training platform
DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
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