Train managers
The importance of training managers to avoid mistakes.
Conflict management training
How to prevent and manage conflict in the workplace?
Conflict management is an essential skill in any organization. Tensions and disagreements are inevitable when working in a team, but knowing how to manage them effectively is what distinguishes a successful company. Our conflict management training is designed to equip you with the tools you need to prevent and resolve conflict constructively, in order to maintain a harmonious and productive working atmosphere. Whether you're a Manager, a Team Leader, or an employee looking to improve your interpersonal skills, this training will provide you with proven techniques for navigating difficult situations.
🎧 Listen to our podcast: " Managing conflict in a team "
Quel est le contenu de la formation “Gestion des conflits” ?
Conflict management refers to the set of practices and strategies used to identify, understand and resolve disagreements or tensions that may arise between individuals or groups within an organization. Conflicts can be triggered by personality differences, misunderstandings or incompatible objectives. Our conflict management training course will enable you to understand the different forms of conflict, identify their causes, and implement appropriate solutions to resolve them. By developing these skills, you'll be better equipped to maintain a healthy, collaborative work environment, where every team member can flourish.
The conflict management training is structured around 7 themes:
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Understanding types of conflict: Identify and analyze the different categories of conflict in the workplace.
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Conflict prevention: Implement strategies to avoid the emergence of conflicts.
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Communication techniques: Master non-violent communication and active listening to defuse tensions.
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Mediation and negotiation: Learn how to use mediation and negotiation to facilitate conflict resolution.
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Emotional management: Develop skills to manage emotions, both your own and those of others, in conflict situations.
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Collaborative resolution: Encourage cooperation and the search for collective solutions.
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Post-conflict follow-up: Ensuring follow-up to avoid the recurrence of conflicts and maintain a good group dynamic.
Our training courses are based on active, immersive teaching methods rooted in real life. Each topic is explored through scenarios directly related to the participants' jobs, facilitating immediate application in their daily professional lives.
We also incorporate film clips, educational games, examples of good/bad practices, and explanatory videos to promote awareness, emotion... and a little humor, because we learn better when we can breathe. Learning is supported by a variety of materials: illustrations, practical fact sheets, summary cards, guided exercises, questionnaires, and operational documents that can then be used in the field.
Finally, the emphasis is on each person's successes and strengths, in order to boost confidence, motivation, and the desire to progress throughout the course.
What are the objectives and methods for assessing the skills acquired?
At the end of this Conflict Management course, you will be able to :
- Identify the different causes and types of conflict within your organization.
- Implement effective strategies to prevent the emergence of conflicts.
- Apply communication and mediation techniques to defuse tensions.
- Resolve conflicts constructively, finding solutions acceptable to all parties involved.
- Strengthen team cohesion by transforming conflicts into opportunities for improvement and collaboration.
Progress is monitored throughout the program thanks to a structured, action-oriented approach that includes:
- A self-assessment grid completed at the start and end of the training course. Participants evaluate their confidence level for each targeted skill. This step-by-step assessment allows them to immediately see their progress and areas for improvement.
- Operational objectives defined at the end of each sequence. Participants identify the specific actions they intend to implement, ensuring the transfer of skills to their job.
- Regular practical application: case studies, guided exercises, simulations, and role-playing to verify real understanding and lasting mastery of skills.
This assessment tool provides a clear and measurable overview of the participant's progress, both in terms of their level of proficiency and their confidence in applying their skills in a professional setting.
Who should attend?
Cette formation est réservée aux managers, chefs de projets, responsables d’équipes ainsi qu’à tous les professionnels impliqués dans la gestion de conflits.
The disability advisor can help you adapt the course to suit your needs. The materials and equipment required to carry out the assessments can be adapted.
For all registration requests:
Contact us by phone at 01 47 20 31 46 or via the contact form, and one of our advisors will respond within 48 hours.
An individual meeting with one of our advisors will allow you to:
- to verify that the training meets your needs,
- to clarify your career path,
- and to determine the most suitable session dates.
Access times:
Depending on your availability: Our sessions are open continuously. For group sessions, the start date is confirmed once four people have registered. Registration is possible up to two weeks before the first session.
Training dates and locations
Training courses are available throughout the year, either in person (at your premises or in our dedicated rooms in Levallois, depending on the agreed arrangement) or remotely via Microsoft Teams or any other videoconferencing tool compatible with the internal constraints of your organization and our training organization.
For e-learning courses, we use our Learnybox platform, which can be accessed from a computer, tablet, or smartphone (equipment required for training). The content includes videos, interactive exercises, online resources, SCORM modules, downloadable documents, and training materials.
Our training courses can be taken individually or in groups.
In group sessions, training is provided for a minimum of 4 participants and a maximum of 12 participants in order to guarantee personalized support, rich exchanges, and careful monitoring of practical application.
Contact us for upcoming training dates and locations near you.
Our training courses are led by specialized coaches and trainers, each of whom is an expert in their field (management, sales, customer relations, etc.). With their hands-on experience, they provide a detailed understanding of operational realities, business challenges, and situations that participants may encounter.
Their approach combines practical experience, active teaching methods, and mastery of facilitation techniques: role-playing, structured debriefings, educational games, video analysis, and immediately actionable operational insights.
They support participants with kindness, high standards, and a genuine results-oriented culture, transforming each learning experience into lasting skills.
Rates & financing
How much does this course cost?
You can contact one of our training consultants to discuss your training project and find out more about the fees for this course.
How can this training be financed?
We offer several financing solutions:
- Personal training account (CPF)
- Skills Operators (OPCO)
- France Travail
- Your company's skills development plan
Why choose Inéa Conseil?
Inéa Conseil is a training training organization recognized for its expertise in management and skills development. Since 2008, we have trained over than 2 000 people a year, including employees of major companies and private individuals. Our innovative teaching methods, including video learning and filmed scenarios, guarantee an enriching and effective learning experience.
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In short, Inéa Conseil is :
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- 16 years of experience: Discover our history
- Field studies and case studies
- Performance improvement workshops
- Individual, results-oriented coaching, with a review and ongoing support.
- Innovative teaching tools
- My Coach" mobile learning application
- Certifying e-learning sessions for distance learning at your own pace
- Expert trainers and coaches
- Face-to-face training in Paris and throughout France
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
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