Gaining in quality thanks to the customer vision
Comment améliorer la qualité de vos services en adoptant une véritable vision client ?
Notre formation “Gagner en qualité grâce à la vision client” permet de comprendre les enjeux de l’utilisation des données client dans le but d’optimiser les pratiques managériales. Elle a pour but de développer la performance commerciale de l’entreprise par l’intégration des outils d’enquêtes afin de pouvoir répondre plus précisément à leur demande.
Quel est le contenu de la formation “gagner en qualité grâce à la vision client” ?
- Définir les principes de la démarche performance
- Différencier les perceptions et réalités dans le débriefing «client mystère» et dans le baromètre client
- Animer une démarche qualité à l’aide d’enquêtes mystères
- Encourager le progrès
- Déterminer les attitudes constructives pour favoriser un dialogue équilibré
- Savoir recadrer les clients pour préserver la réussite de la démarche
- Réaliser un feed-back pertinent au quotidien
- Balance Relationship/Result
The program will be adjusted according to identified needs.
What are the objectives of this training course?
Integrate mystery shopping into team management
How to use mystery shopping effectively
Developing customer relations
Understand best practices for developing customer relations
Applying effective management
Efficiently coordinate mystery shopping information with management strategy
Who should attend?
Obtain Inéa Conseil certification
Would you like to obtain a certification recognized by France Compétences?
We suggest you take the "Team Performance Management" course. It can be adapted to your specific needs. This training leads to a certification registered in the Répertoire Spécifique (RS6910) by our organization on 28/11/2024, with an expiry date of 28/11/2026.
To find out about possible combinations and benefit from tailor-made career development, please contact one of our training consultants.
Training dates and locations
Our "Gagner en qualité grâce à la vision client" training sessions are available all year round, as face-to-face courses in Paris and in all regions thanks to our network of expert trainers and coaches, as hybrid courses and even 100% distance learning. We provide all the resources needed to ensure an optimal, high-quality learning experience. Depending on the support formula, we offer various resources such as video courses from certified coach-trainers, physical interventions to support your teams and even personalized sessions with an expert coach.
Contact us for upcoming training dates and locations near you.
What are the fees and how can I finance my training?
How much does this course cost?
You can contact one of our pedagogical advisors to discuss your training project and find out how much it will cost.
How can this training be financed?
We offer several financing solutions:
- Personal training account (CPF)
- Skills Operators (OPCO)
- France Travail
- Your company's skills development plan
Why choose Inéa Conseil?
Inéa Conseil is a training training organization recognized for its expertise in management and skills development. Since 2008, we have trained over than 2 000 people a year, including employees of major companies and private individuals. Our innovative teaching methods, including video learning and filmed scenarios, guarantee an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience: Discover our history.
- Field studies and case studies.
- Performance improvement workshops.
- Individual, results-oriented support with a skills assessment and ongoing training.
- A host of innovative teaching tools.
- A "Mon Coach" mobile learning application.
- Certified distance e-learning sessions, for training at a distance and at your own pace.
- Face-to-face training courses in Paris and throughout France.
Our clients testify
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Making a good sales pitch Tin Men
This comedy is inevitably close to caricature. Obviously, it does not lack scenes where we see our salesmen in action. The one that follows can give ideas to develop original and effective hooks.
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