Efficient reception and customer relations techniques
Discover the essential sales techniques for efficient customer relations.
The aim of Inéa Conseil's "Efficient reception and customer relations techniques" certification course is to enable candidates to acquire the fundamentals of reception in a location open to the public or at a distance, to adapt to the personality and culture of the person they are dealing with to offer the best customer experience, and to manage conflicts and difficult customer situations.
Optimized to meet the needs of professionals wishing to improve their interpersonal skills, this training course offers a comprehensive and tailored program. With a focus on thecustomer experience, participants will learn how to create a positive first impression, master verbal and non-verbal communication techniques, and adopt a professional posture when faced with the most demanding requests. The course also includes specific modules to enhance conflict management, improve customer satisfaction and develop a proactive approach to anticipating customer needs.
What is the content of the Efficient Reception and Customer Relations Techniques course?
This training course is divided into 7 chapters:
Chapter 1 - Reception techniques.
Chapter 2 - Communicating better with customers.
Chapter 3 - Managing your emotions in front of others.
Chapter 4 - Time management.
Chapter 5 - Adapting to your contact's personality.
Chapter 6 - Compliance with the rules.
Chapter 7 - Handling difficult situations.
Chapter 8 - Reception in specific sectors.
Objectives
À l’issue de cette formation Techniques d’accueil et de relations clients efficientes, vous serez capable de :
- Successfully greeting customers
You'll be able to welcome customers to your event venue/shop, and take care of them, both face-to-face and remotely. You'll be able to take charge of customers and offer them a positive, quality experience. - Adapting to the culture and personality of your interlocutor
The course will also enable you to communicate more effectively with people from different cultures/nationalities and with different personality types, so that you can offer a personalized welcome. - Defusing conflict situations
You will be able to defuse conflict situations, deal with customer incivilities and handle customers in stressful situations.
Who should attend?
This certified training course is aimed at anyone who works or wants to work in reception and customer relations (events, hotels, catering, transport, retail, etc.).
An interview will be carried out with one of our advisors when you register, to ensure that the training is adapted to your needs.
The course is open to all. Our disability advisor can help you adapt the course to your needs.
Get certified with Inéa Conseil
Would you like to obtain a certification recognized by France Compétences?
The "Team performance management" can be tailored to your specific needs. This training leads to a certification registered in the Répertoire Spécifique (RS6910) by our organization on 28/11/2024, with an expiry date of 28/11/2026, which validates your management skills in a context of change, particularly digital transition.
To find out about possible combinations and benefit from tailor-made career development, please contact one of our training consultants.
Training dates and locations
Our Conflict Management training sessions are available all year round, as face-to-face courses in Paris and in all regions thanks to our network of expert trainers and coaches, or as hybrid or even 100% distance learning sessions. Depending on the training formula, we offer a variety of resources, including video courses from certified coach-trainers, physical interventions to support your teams, and even personalized sessions with an expert coach.
Contact us for upcoming training dates and locations near you.
Tarifs et financement
Quels sont les tarifs pour cette formation?
You can contact one of our pedagogical advisors to discuss your training project and find out how much it will cost.
What financing options are available?
We offer several financing solutions:
- Personal training account (CPF)
- Skills Operators (OPCO)
- France Travail
- Your company's skills development plan
Why choose Inéa Conseil?
Choose Inéa Conseil means choosing a training organization training organization recognized for its expertise in management and skills development. Since 2008, more than 2 000 people a year (employees of major companies and private individuals). Our innovative teaching methods include video learning and filmed scenarios, guaranteeing an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience: Discover our history.
- Field studies and case studies.
- Performance improvement workshops.
- Individual, results-oriented support with a skills assessment and ongoing training.
- A host of innovative teaching tools.
- A "Mon Coach" mobile learning application.
- Certified distance e-learning sessions, for training at a distance and at your own pace.
- Face-to-face training courses in Paris and throughout France.
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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