Luxury boutique sales with digital
Comment maîtriser les outils digitaux pour booster les ventes en boutique de luxe tout en préservant l’expérience client haut de gamme ?
La formation “Vente en boutique de luxe avec le digital” d’Inéa Conseil a pour objectif de permettre au candidat d’acquérir les fondamentaux des codes du luxe. Vous serez en mesure d’accueillir votre client dans une boutique de luxe et de lui faire vivre une expérience inoubliable. Vous pourrez comprendre les besoins du client et lui proposer une solution adaptée, traiter ses objections et conclure systématiquement vos ventes auprès d’une clientèle haut de gamme.
La formation vous permettra également de mieux communiquer avec des interlocuteurs de différentes cultures et personnalités et de gérer efficacement les conflits et réclamations clients en respectant les codes de l’univers du luxe.
What is the content of the "Luxury boutique sales with digital" training course?
Chapter 1 - Understanding luxury codes
Chapter 2 - The importance of posture in the luxury sector
Chapter 3 - Working on phrasing and non-verbal communication in the luxury sector
Chapter 4 - Creating a privileged relationship with your customers
Chapter 5 - Attracting and retaining customers
Chapter 6 - Arguing, selecting and presenting your products according to your customers' expectations and enchanting them
Chapter 7 - Developing agility in the face of customer objections
Chapter 8 - Concluding and leaving a lasting impression
What are the objectives of this training course?
Welcome your customers
in a luxury boutique and provide them with an unforgettable experience.
Understand customer needs
Offer the right solution, deal with objections and systematically close sales with high-end customers.
Better communication
with people from different cultures and personalities, and effectively manage conflicts and customer complaints while respecting the codes of the luxury world.
Who should attend?
Cette formation s’adresse aux vendeurs souhaitant compléter leurs compétences d’accueil et de vente à l’aide du digital.
An interview will be conducted with one of our consultants when you register to ensure that the training is adapted to your needs.
Our disability advisor can help you tailor the program to your needs.
Get certified with Inéa Conseil
Would you like to obtain a certification recognized by France Compétences?
Nous vous recommandons de suivre la formation “Vente en boutique” qui pourra être adaptée et modulée en fonction de vos besoins spécifiques. Cette formation mène à une certification enregistrée au Répertoire Spécifique (RS6239) par notre organisme le 25/01/2023 et sa date de fin de validité est le 25/01/2026, qui valide les compétences d’accueil et de vente dans un espace commercial : accueillir et conseiller son client, adopter sa posture et favoriser une bonne expérience client, communiquer sur les réseaux sociaux et vendre à l’aide d’outils digitaux.
Pour connaître les combinaisons possibles et bénéficier d’un développement de carrière sur-mesure, n’hésitez pas à contacter l’un de nos conseillers pédagogiques.
Training dates and locations
Our training sessions for Luxury Boutique Sales with Digital are available all year round in Paris and in all regions thanks to our network of expert trainers and coaches, in hybrid and even 100% distance learning. We provide all the resources needed to ensure an optimal, high-quality learning experience. Depending on the support formula, we offer various resources such as video courses from certified coach-trainers, physical interventions to support your teams and even personalized sessions with an expert coach.
Contact us for upcoming training dates and locations near you.
Rates & financing
How much does this course cost?
You can contact one of our pedagogical advisors to discuss your training project and find out how much it will cost.
How can this training be financed?
We offer several financing solutions:
- Personal training account (CPF)
- Skills Operators (OPCO)
- France Travail
- Your company's skills development plan
Why choose Inéa Conseil?
Inéa Conseil is a training training organization recognized for its expertise in management and skills development. Since 2008, we have trained over than 2 000 people a year, including employees of major companies and private individuals. Our innovative teaching methods, including video learning and filmed scenarios, guarantee an enriching and effective learning experience.
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In short, Inéa Conseil is :
- 16 years of experience : Discover our history
- Field studies and case studies
- Performance improvement workshops
- Individual, results-oriented coaching, with a review and ongoing support.
- Innovative teaching tools
- My Coach" mobile learning application
- Certifying e-learning sessions for distance learning at your own pace
- Des formateurs et coachs experts
- Face-to-face training in Paris and throughout France
Our clients testify
Listen to our podcasts now
Explore the needs
Key phase of the appointment. Ask questions to analyze needs.
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DISABILITY
Accessibility for people with disabilities: online or face-to-face PMR-accessible program. Give us a call so that we can guide you according to your disability.
Olivier Jacob, disability consultant: 0147203146 - contact@ineaconseil.fr
Learn in a fun way with film clips
Successfully greeting customers in a boutique : Riens du Tout
An old-fashioned and unwelcoming department store, where the staff works in a dilettante way, the Grandes Galeries is not doing well. Hence the decision of the managers to appoint a new CEO, whose mission will be to bring the store out of its slump, failing which it will be closed. Modern management methods and staff motivation are on the dashing director's agenda.
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